Items must be returned: clean, unused and unworn, with their original labels and packaging.
Upon receipt of your order, please try your items or have them try indoors only. For lingerie, please make sure that it is tried over worn clothing.
You have a period of 30 days from receipt of your package to return your products. The return must be done by the postal services.
Your return must be sent to this address with the order number specified on the package:
Tendance Sensuelle / Return service
Order n° _______________
Ste. Tendance Sensuelle
12 Avenue Graham Bell
77600 Bussy Saint Georges
Tél. : 01 64 77 10 33
If your return is due to an error on our part or to a defective product:
If you are in mainland France: Contact us by mail so that we can provide you with a pre-stamped Colissimo return label.
If you are not in mainland France: Thank you to join us the invoice of the expenses of sending, we will make you have a credit.
No article will be resumed concerning the problems of sizes, colors or other customer cancellation. We will only process defective products or errors.
We specify that any return that does not comply with the above requirements may be refused by our return service.
You can download the return form to send us here